Work Experience at Sia Airline Company †MyAssignmenthelp.com

Question: Discuss about the Work Experience at Sia Airline Company. Answer: I have been working in the Sia Airline Company as IT service desk executive. I have gained valuable experience in providing services to the customers at the airport. The service desk personnel help customers at the airport and clarify their queries. The IT personnel help in maintaining the IT networks at the airport. I have to clarify the queries of the customers including problems in login credentials and passwords. I have been provided training for one month in the company to make understand the job profile at the airport. I was working in the company for providing the resolution and tracking their problems in the airport. I have learned many technical knowledge regarding aspects of airlines. Various issues in the IT department have to solve and gained a lot of experience in managing it in future. The future agenda of the company is to provide a quality service to its customers. The first day at the company was one of my memorable days. I was introduced to other employees in the company and provided with my sitting place. I was provided with my service desk and my seniors started guiding me. My seniors guided me to perform my duties and techniques to resolve the queries of customers. They were very helpful and provided me with some learning materials. I have to go through that notes and materials for gaining technical knowledge regarding the job role. I was provided with a computer to record all the data and information of the customers having their issues at the airport. I have to supervise computer being a technical expert. I was asked to solve an issue on the computer of a senior that provide me with a chance of learning. I learned new techniques of solving technical issues of the customers. I used to observe my seniors solving the issues of customers and learned new skills from them. I was a keen learner of new skills that help in providing quality tech support to the customers. I focused on improving my communication skills to communicate with the customers. I learned different languages to communicate with the variety of customers from different countries at the airport. These have helped me in understanding the issues of the customers. A proper communication helps in channelizing the issues of the customers. I learned to resolve the overheating issues of the computer, which is a common problem with the majority of the customers. After working for few months, I have gained a lot of technical knowledge regarding the issues of the customers. Therefore, I need to move to the different position in the company in the same field. There are three main posts in this field including Senior Supervisor, Senior IT officer and Aviation Manager. The experience that I have gained at the IT desk executive has helped me in choosing my future career and preparing my career plan. I have a faith in the company regarding my future decision to be bright and future workplace at a different position. I have secured a position in the company to learn new things in my knowledge that helps in training me towards success. I have cleared my basics regarding the job role and my performance has been good in my previous job role. Therefore, I expect a good salary than my previous job role approximately 20 percent more than my current salary. I expect a better work environment than recent place. I have enjoyed in working with my team and exp ect it same in the new job role. I expect my future team members will be helpful and supportive. The company used to promote diversity and inclusion by various principles including leadership, Staff development and Recruitment. The company focuses on the leadership quality of the employees and promotes them to show their leadership skills in the company. The development of the staff and employees is necessary for the company. I think the company provides training and motivation session that helps in developing the skills in the employees. I was provided with training to improve my skills. The development of the employees of the company helps in growth of the company in the market. According to me, recruiting new people in the office also helps in maintaining the inclusion and diversity. Recruiting new employee in the company helps in getting new talents for the development of the company. The company that has led to a positive step as I have learned many things from working in the company and enhanced my skills to fulfil the goals and objectives of the company has recruited me.